Customer Relationships

Building customer relationships mainly involves keeping your customers loyal by providing excellent customer service. Listed below are some tips to help you accomplish this:

• LISTEN!!!   Listen AGAIN!!!   Listen some MORE!!!
• Always offer quality products and service - never skimp on value
• Be flexible and willing to work with the customer - remember “The customer is always right”
• Give incentives to your repeat customers
• Always be polite, respectful, and friendly
• Handle problems or questions in a timely manner
• Be HONEST - never lie to a customer about the value of the product or when delivery of the product will take place
• Evaluate reasons for customer turnover (customers deciding to shop elsewhere)
• Be a problem solver not an excuse maker
• Follow up with customers to thank them for their business and to detect and fix any problems